Return & Cancellation Policy

At TEARS, we are committed to providing a premium shopping experience and complete transparency. This Return & Cancellation Policy complies with applicable Belgian and European consumer protection laws for online sales of second-hand goods.

Online Returns

Belgium & European Union

Returns are accepted for orders delivered within Belgium and the following European Union Member States:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Customers located in these countries may return eligible items in accordance with the conditions below and receive a refund to the original payment method.

Outside the European Union

Returns are not accepted for orders shipped outside the European Union, including (without limitation) the United States, Canada, Japan, Switzerland, Norway, Iceland, Liechtenstein, the United Kingdom, or any other non-EU country or territory.

Exception: If an item has a significant defect that was not disclosed in its product description, please contact us immediately upon receipt. Each case will be reviewed individually.

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In-Store Purchases

Items purchased directly from our physical store in Brussels, Belgium, are considered final sale and cannot be returned or refunded, except where required by mandatory Belgian consumer law.

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Return Conditions

To be eligible for a return:

* The item must be returned in the exact condition in which it was received.
* The item must be unworn, unwashed, and free from odors, stains, perfume, smoke, pet hair, or any other signs of use.
* No alterations or repairs may have been made after delivery.
* The TEARS security tag must remain attached and intact. Any returned item with the security tag removed, damaged, or altered will not be accepted.
* The customer is responsible for all return shipping costs. Shipping charges are non-refundable.
* You must notify us of your intention to return your order within 14 calendar days of receiving it and ship the item back within the legally applicable return period.

 

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If the return is approved:

* Your refund will be issued to the original payment method within 14 days after approval.

If the returned item does not comply with the return conditions (including signs of wear, odors, stains, alterations, or removal of the TEARS security tag), the return will be rejected and the item may be shipped back to you at your expense.

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Return Requests

For any return request or question regarding your order, please contact us at:

📩 tearssrl@tearsbrussels.com

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Order Cancellation Policy

If you wish to cancel your order before it has been shipped, we will refund the purchase amount excluding shipping costs and payment processing/service fees, as these expenses are incurred immediately after the order is placed.

Once an order has been shipped, it can no longer be cancelled and must follow the return procedure described above.

By placing an order with TEARS, you acknowledge that you have read and accepted this Return & Cancellation Policy.

Thank you for shopping with TEARS.